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NRLA Launches New Landlord Redress Scheme Pilot

16th Mar 2022

The National Residential Landlords Association (NRLA), in association with the Property Redress Scheme (PRS) and The Dispute Service (TDS), has launched an independent pilot redress scheme to help landlords and tenants resolve disputes.

The scheme will allow participants to access a service which will help facilitate a swift and effective early resolution of landlord/tenant disputes.

Tenants and landlords will be able to raise complaints to the independent redress scheme, whereby a case assessor will work to encourage early resolution of disputes or arrive at decisions to provide fair resolution to a wide range of tenancy issues.

The pilot offers NRLA members (and new members) FREE access to dispute resolution services for 12 months when they sign up before 31st March 2022. However, there are limited places available, so members are encouraged to sign up online at https://www.nrla.org.uk/account/redress as soon as possible.

The NRLA believes that alternative dispute resolution has a significant role to play in smoothing complaints handling between landlords and tenants and reducing our reliance on costly and time-consuming court processes to resolve issues.

The launch follows previous government announcements confirming that the Department for Levelling Up, Housing & Communities (DLUHC) will introduce legislation making it mandatory for private landlords to sign up to a redress scheme.

This pilot offers all the benefits of independent dispute resolution for no additional cost whilst giving NRLA members the opportunity to directly shape future government regulation of our sector. The performance of this scheme and participation by NRLA members will help directly inform ministers’ thinking about the design of forthcoming mandatory dispute resolution.

Ben Beadle, Chief Executive of the National Residential Landlords Association, commented:

“For some time, we have stressed how important it is that an effective system of redress be established to resolve disputes between landlords and tenants. This pilot will give NRLA members the chance to demonstrate their commitment to excellent customer service and play a pivotal part in the development of a future, mandatory redress scheme in which both landlords and tenants can have confidence.”

Further information about the NRLA can be found at www.nrla.org.uk